Privacy Policy

This Privacy Policy outlines how Green Trove (“we”, “our”, or “us”) collects, uses, shares, and safeguards your personal information when you access or use our website: https://greentrove.in (the “Platform”).

By using this Platform or providing your information, you agree to the terms of this Privacy Policy and our [Terms & Conditions]. This Policy is governed by the applicable laws of India.

Note: We currently serve and deliver only within India. Your data is stored and processed in India in compliance with local data protection laws.

1. Collection of Information

We collect personal data to fulfill your orders and improve your shopping experience. This may include:

Your name, contact number, address, and email ID
Order and delivery details
Payment details (collected securely through trusted third-party gateways)
Feedback, messages, or customer support interactions
Browser/device info for performance optimization

You may choose not to share certain details, but it may limit your ability to use specific features or place orders.

2. Use of Information

We use your information to:

Process and deliver your orders
Provide customer support and resolve complaints
Send order updates, promotional offers, or newsletters (you can opt out anytime)
Improve our website functionality and product offerings
Prevent fraud, maintain security, and comply with legal obligations

3. Sharing of Information

We may share your personal data with:

Delivery and logistics partners
Secure payment gateways
Customer support or marketing service providers
Government or law enforcement agencies (only if legally required)

We do not sell your data to third parties.

4. Security Measures

We implement reasonable technical and organizational safeguards to protect your information from unauthorized access, disclosure, or misuse.

However, no data transmission over the internet is completely secure. You are responsible for maintaining the confidentiality of your account and login credentials.

5. Data Retention & Deletion

We retain your data for as long as needed to:

Fulfill orders and provide services
Comply with legal requirements
Handle disputes or support issues

You may request account or data deletion by emailing us at support@greentrove.in. Once deleted, you will no longer have access to your account or related order history.

6. Your Rights

You have the right to:

Access or correct your personal data
Request deletion of your data
Withdraw consent for marketing communications

To make any such request, email us at support@greentrove.in.

7. Consent

By using our Platform or submitting your data, you consent to its collection, storage, and use in accordance with this Privacy Policy.
If you provide information about someone else, you confirm that you are authorized to do so.

You may withdraw your consent at any time by writing to us. Please use the subject line: “Withdraw Consent – Privacy”.

8. Changes to this Policy

We may occasionally update this Privacy Policy to reflect changes in legal requirements or our business practices. Updated versions will be posted on this page with the revised date.

We encourage you to review it regularly.

9. Contact Us

For any privacy-related questions, data access requests, or concerns, contact us at:

📧 Email: support@greentrove.in
🌐 Website: https://greentrove.in
🏢 Business Name: Green Trove